Frequently Asked Questions
How can I contact you about a web-related question?
You can reach us via one of the following ways:
For questions regarding one of our physical store locations or any other non-web-related concerns, please visit our Locations Page for store contact info.
Where are your stores located?
We have two locations in San Antonio, Texas.
The Spurs Fan Shop at AT&T Center
1 AT&T Center Parkway
San Antonio TX 78219
The Spurs Fan Shop @ The Shops at La Cantera
15900 La Cantera Pkwy
San Antonio, TX 78256
For store hours and directions, please visit our Locations Page.
What types of payments do you accept?
Currently, we accept all major credit cards.
When will my payment be processed?
Payments are processed when you place your order.
How will my payment show on my bank/card statement?
Your payment will show as:
Aramark - Spurs Fan Shop
Why was my order canceled or refunded?
On rare occasions, we may need to cancel all or part of an order for one or more of the following reasons:
- Item(s) in your order are out of stock
- The payment was unable to be processed
- We are unable to ship to your location
- Product pricing was incorrectly displayed and/or calculated
- Technical errors
Can I change my shipping address after placing an order?
Unfortunately, you cannot directly modify or change a shipping address once an order has been placed. If you contact us, we should be able to update your shipping address - but only if the item has not already been shipped. Once an order has shipped, we have limited options to change addresses on packages in transit and can only attempt to do so on packages using an express shipping service.
How long does it take to process orders?
While we try to ship every order in a timely manner, order processing times can vary from 1 to 5 days based on the event schedule in the building. Processing times are in addition to shipping times.
How do I return an item or order?
Please visit our Returns Page for detailed instructions on how to request a return.
Can I return my order to your physical stores for a refund or exchange?
Yes, as long as your return or exchange abides by our return and exchange policies, we can accept your return in our La Cantera and AT&T Center locations. The only exception to returns is that we do not accept product returns in our AT&T Center location during events or games, but guests are always welcome to visit our La Cantera location to complete this return during games.
Keep in mind that returns are only accepted in these locations for drop-off, but we do not process the refund back into your debit or credit card account at these locations. The return is sent back to our e-commerce fulfillment team to process the refund to your account. Refunds are issued to the same form of payment you used for the original purchase.
Can I pick up my order at the Shops at the La Cantera location?
At this time, we cannot accommodate in-store pick-up at either location.
When will you have more of a specific product?
Most products we carry are specific to the NBA season in which they are offered. While there are exceptions to this (jerseys, basic caps, and basic novelties), most products are not available for restocking.
Do you ship internationally?
Yes, we ship to most countries and all APO/FPO/DPO addresses. Please see our Shipping Policy page for full details.
I saw a product at a game but don't see it online. Why not?
There are several possible reasons why you may not see all products we carry on the website.
- The product may be brand new and has not been added to the site yet.
- The product may no longer be in stock. This is especially true for limited edition items that may sell out during a game.
- The product is not from an official NBA licensed vendor and was produced under the local license provision. Products found on our site are only from NBA licensed vendors.
Can I use my online store credit or gift certificates in-store?
At this time, store credit and online gift certificates are only available for use online at www.spursfanshop.com and cannot be redeemed at either of our locations.
Don’t see your question here? Contact us with your question and we’ll provide an answer as soon as possible!
The Spurs Fan Shop
Go Spurs Go!