Frequently Asked Questions

Frequently Asked Questions


How can I contact you about a web related question?

You can reach us via one of the following ways.

By Phone: 833-747-7877

By Email:

For questions regarding one of our locations or other non web related issues please visit our locations page for store contact info.

Where are your stores located?

We have 2 location in San Antonio Texas

The Spurs Fan Shop at AT&T Center - Currently Closed to the Public
1 AT&T Center Parkway
San Antonio TX 78219

The Spurs Fan Shop @ The Shops at La Cantera
15900 La Cantera Pkwy
Suite 6660
San Antonio, TX 78256

For store hours and directions please visit our Locations Page.

What types of payments do you accept?

Currently we accept all major credit cards

When will my payment be processed?

Payments are processed when you place your order.

How will my payment show on my bank/card statement?

Your payment will show as

Aramark - Spurs Fan Shop

Why was my order cancelled or refunded?

On rare occasions we may need to cancel all or part of an order for one or more of the following reasons:

  • Items being out of stock
  • Payment was unable to be processed
  • We are unable to ship to your location
  • Product pricing was incorrectly displayed and/or calculated
  • Technical errors in processes

Can I change my shipping address after placing an order?

Unfortunately, you cannot directly modify or change a shipping address once an order has been placed. You can contact us and if your order has not shipped, we should be able to update your shipping address. Once an order has shipped, we have limited options to change addresses on packages in transit and can only attempt to do so on packages using an express shipping service.

How long does it take to process orders?

While we try to ship every order in a timely manner, order processing times can vary from 1 to 5 days based on the event schedule in the building. Processing times are in addition to shipping times.

How do I return and item or order?

Please visit our Returns Page for detailed instructions on how to request a return.

Can I return my order to your physical stores?

If you already have an approved return request then in most cases yes. There are some limitations on this however:

We do not take returns in store during events.
We can not process your refund in the store. Refunds are issued to the same form of payment you used for the original purchase.

Can I pick up my order at the Shops at La Cantera Location?

At this time we are not offering in store pick up at either location.

When we will you have more of a certain product?

Most products we carry are specific to the NBA season in which they are offered. While there are exceptions to this (jerseys, basic caps, basic novelties) most products are not available for restock.

Do you ship internationally?

Yes we ship to most countries and all APO/FPO/DPO addresses. Please see our Shipping Policy page for full details.

I saw a product at a game but don't see it online, why not?

There are a several possible reasons why you may not see all products we carry on the web site.

The product may be brand new and has not been added to the site yet.


The product may no longer be in stock. This is especially true for limited edition items that may sell out during a game.


The product is not from an official NBA licensed vendor and was produced under the local license provision. Products found on our site are only from NBA licensed vendors.

Can I use my online store credit, or gift certificates in store?

Unfortunately, at this time store credit and online gift certificates are only available for use online at and cannot be redeemed at either of our locations.

Don't see your question here. Let us know what it is and we'll get you an answer to it.

Thank you,

The Spurs Fan Shop
Go Spurs GO!